Terms and Conditions

Price Match Policy

Found a product cheaper? Our Sales Team is happy to help! Automotived will match the advertised price of any identical, in-stock product from a reputable competitor’s website.

To qualify, the following conditions must be met:

1. Item must be identical to the product sold on automotived.com.
2. Competitor Link/Email Advertisement must be provided to the Sales Associate at the time of the inquiry.
3. The product must be advertised as being in stock on the competitor’s website.
4. The advertised price includes all shipping, taxes, and fees for delivery.
5. The competitor must be located within the US market.

Excluded from Policy:

1. Clearance, Closeout, Used, Refurbished, or Open-box items.
2. “Scratch & Dent” and “Limited Quantity Sale” items on automotived.com.
3. Mail-in/Instant Rebate offers.
4. eBay/Amazon/Etsy Marketplace items.
5. Typographical and pricing errors.
6. A competitor’s price quote sent outside public advertisement.
7. Competitor’s who are in violation of a vendor’s MAP policy.
8. Products that are on sale or already discounted by another offer.
9. Products that are under the vendor’s MAP policy.
10. Typographical and pricing errors.
11. Not all products will be eligible for the full 10% discount, contact our sales team for our best price up to 10% off.

Gift Card Policy

Automotived Gift Cards may only be used for making purchases with Automotived. Gift Card balances cannot be redeemed for cash or apply as payments to any account unless required by law. Gift Cards and the value associated with that gift card will not be replaced if the card is lost, stolen, or destroyed. This policy applies to both Automotived Gift Cards (plastic form) and Automotived Virtual Gift Cards alike.
Automotived Virtual Gift Cards can be claimed by the original buyer and can be sent as a gift to any recipient the original buyer wishes to send it to. All Automotived Virtual Gift Cards must be activated before it can be applied as payment towards an order. These Automotived Virtual Gift Cards are transmitted electronically through e-mail and can be forwarded electronically to other parties at the discretion of the card owner.
Automotived highly recommends that all buyers keep the original gift card in their possession until the order is delivered. In the event that a refund is needed, all refunds are processed to the original payment method. Automotived will not replace the refunded value should the original card be misplaced or discarded.
All Automotived Gift Cards should be treated like cash and should be protected accordingly.

Order Acceptance

Automotived reserves the right to cancel or refuse any order at any time without notice. Some situations that may result in the cancellation of the order include limitations on quantities available for purchase, inaccuracies, errors in product or pricing information, or problems that are identified by our Credit and Fraud Prevention Department. In some cases, we may contact you to obtain and verify additional information or require a secured payment method before accepting any order. If your order is canceled for any reason or additional information is required, Automotived may contact you by phone and/or email. Please be sure that you verify your contact information on the order as it must be valid to be accepted. If the contact information is fictitious or invalid we reserve the right to cancel an order.
If this is your first order with Automotived, it is required that your first orders be shipped to the billing address associated with your Credit Card. Providing mismatched addresses, or an address that is different from what is listed on your card/bank statement may result in delays during the order review process.
Under most circumstances, your credit card will be authorized for an amount less than the order total when your order is submitted. This authorization will be voided once your order is being processed for shipment in the warehouse, at which time your credit card will be charged for the full amount of the sale transaction. If you decide to cancel an order that has an authorized payment status, our Billing Department will void this authorization. It is usually removed from the account within 5-7 business days.
Automotived offers the opportunity to store payment information in the account page on the website. Stored payment data will only be active until the expiration date specified, or until the authorization expires.
Certain manufacturers may impose selling restrictions on the products listed on automotived.com. Should you order a product that is unable to ship to your location, an Automotived representative will contact you with more information.

International Orders

Please be advised that your country may impose duty fees or other taxes based on product origin and/or value. These fees and taxes are based on your country’s import policy and may be imposed in addition to the purchase price and shipping/handling fees collected by us prior to shipment. All such fees and taxes are the sole responsibility of the recipient and any and all charges incurred by Automotived will be charged to the customer. Automotived is not responsible for such fees/taxes on returned items. If you are concerned about possible additional charges, please contact your local Import/Customs authority for more information. All charges, sales, returns, and exchanges will be calculated in US dollars. Automotived is not responsible for fluctuations in currency value.
International customers are responsible for understanding their country’s international buying laws and should be aware that all international purchases are subject to additional brokerage, duty, or tax fees that are collected at the time of delivery unless otherwise noted by Automotived. Automotived is not responsible for these charges as we have no affiliation with tax systems set forth by international countries. If the consignee/receiver refuses to pay these additional charges at the time of delivery, Automotived will instruct the shipping carrier to abandon the package. Abandoned packages are destroyed at the shipping warehouse at your local pick up facility. Automotived will not be held responsible for any abandoned packages due to these circumstances.

Site Security

Users are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, “flooding,” “spamming,” “mail-bombing” or “crashing;” (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from Automotived.com on this Site and other than generally available third party web browsers (e.g., Internet Explorer, Mozilla Firefox, Safari, Chrome).

Copyrights and Intellectual Property

This Site and all its Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site or any related software.

Shipping and Stock Status Policy

Automotived strives to ship “In-Stock” orders within one business day of receiving the order. Shipping times may vary depending on the contents of your order. Automotived will only ship an order once it is 100% in stock. Automotived may ship partial orders. If you need your order by a specific date, it is important to contact us by phone so that we may assist you. Once you have placed your order, it is important to log into your Automotived Account page to review your order status, expected ship date, order updates, and order history. All dates provided are based on estimates given by the supplier. Automotived does not guarantee ship dates as delivery times are subject to change. Free shipping items only apply for customers shipping within the contiguous US (48 states).

All shipping times are based on our business hours. Shipping Charges are non-refundable.

Product Disclaimer

Some of the products offered on our site are for off-road use only. It is the responsibility of the customer to check with all federal, state local, and environmental laws prior to ordering and installing a product. Automotived is not responsible for any fees, fines or costs that a customer may incur as a result of failing to check with federal, state, local or environmental laws prior to ordering and installing a product.